Privacy & Your Personal Data
1.2 It applies to Information collected by us, or provided by you, whether in one of our restaurants, over our Website (including the mobile optimised version of the website accessible from your portable hand-held device), our Mosob App, or in any other way (such as over the telephone). It is also intended to assist you in making informed decisions when using our Website, App and our products and services. Please take a minute to read and understand the policy.
1.3 All your personal Information shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 ("GDPR") and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data. If you want to know what information we collect and hold about you, or to exercise any of your rights as set out in section 9 below, please write to us at the below address or via e-mail at email@example.com:
FAO: Legal Department Mosob (Restaurants) Limited
339 Harrow Road
1.4 Mosob (Restaurants) Limited is the controller of your Information for the purposes of the GDPR and is a company registered under number 02805490 and whose VAT number is GB 627 0767 30.
What Information Do We Collect on our Website?
2.1 When you visit our Website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, postcode, email address, mobile phone number, date of birth (month and year only), credit, debit, or PayPal account details and information about other members of your family who might be interested in our services ("Information"). You may provide us with Information in a number of ways:a) by supplying us with the Information as listed above, on an individual basis by registering as a registered user or subscribing to receive updates or offers from us. To become a registered user you must provide us with your name, postcode, date of birth (month and year only), and email address, but you may also provide us with additional information if you choose to do so.b) by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses;c) by booking a table, ordering a takeaway online using our Click & Collect or Delivery service, downloading our offers, purchasing a gift card, purchasing Mosob Live tickets, or applying for a job with us;d) through any preferences and areas of interest as advised by you on subscribing to our online services;e) by Information provided when you use our App (see below); andf) by Information provided when you use our mobile optimised website from your portable hand-held device including details of your physical location, where you have agreed to it being used.
2.2 From time-to-time we may give you the option to provide us with Information about other people in your life, for example as a registered user, you have the option to tell us whether you have any children and if so their gender and the month and year of their birth We use this Information to tell you about offers that may be relevant to your friends or family members in accordance with their age.2.3 We may collect Information about your computer, including where available your IP address, operating system, browser type and the geographical location of your computer, for system administration purposes. We may also report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify you as an individual.
3. What Information do we collect on our App?
3.1 When using our App, you may provide us with the following Information:
a) your name and contact details (email address and mobile telephone number), if you use the App to book a table at one of our restaurants;
b) further information (mobile phone number, date of birth (month and year only), favourite restaurants, details about other members of your family who might be interested in our services, if you use the App to register as a registered user or subscribe to receive updates or offers from us. To become a registered user you must provide us with your name, postcode, email address, and date of birth (month and year only), but you may also provide us with additional information if you choose to do so;
c) information which allows us to identify your credit or debit account details to complete a transaction with you, should you elect to pay for your takeaway or pay your restaurant bill using the ‘Pay at Table’ function via the App;
d) your physical location, where you have agreed to it being used for the restaurant locator feature on the App or where you allow the App to access your location settings; ande) other Information that may be provided by you when adding content to our App, or to our social network pages such as Facebook.
4. What Information do we collect in our restaurants or elsewhere?4.1 When you are in one of our restaurants, we may collect the following Information when you use the Mosob Wi-Fi service:a) your name and contact details (date of birth), email address, postcode and mobile telephone number)b) your physical location, whilst you are in the restaurant only
5. How we use your Information
5.1We will hold, use and disclose your Information for our legitimate business purposes including:
a) to keep you up to date about important changes to our business;
b) to direct-market products and services (including push notifications), advise you of news and industry updates, events, promotions and competitions and other information. Before we do so, you will be given an option to opt-out of such communications and an option to unsubscribe will also be provided with each communication. Regulation 22 of the Privacy and Electronic Communication Regulations allows us to send direct electronic marketing to you about the same or similar products you have ordered from us, as long as you are given an opportunity to opt out at the point of the data collection and in every subsequent message;
c) to apply profiling technology which analyses our customers’ engagement with our direct marketing communications, activity and interests so that we can send you content that is relevant to you;
d) to answer your queries;
e) to provide further services to you by sharing your Information with other companies within our group of companies, as well as trusted third parties. Further details about this are set out in the section 8 below on Sharing your Personal Information;f) to release Information to regulatory or law enforcement agencies, if we are required or permitted to do so.5.2 We may process certain sensitive personal data (known as special category data in GDPR) where you include it in information you send to us e.g. if you include information about your health in booking requests. We have processes in place to limit our use and disclosure of such sensitive data other than where permitted by law.
6. The legal basis for processing your Information
6.1 Under GDPR, the main grounds that we rely upon in order to process your Information are the following:
a) Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your Information. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;
b) Necessary for the purposes of legitimate interests - either we, or a third party, will need to process your Information for the purposes of our (or a third party's) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your Information protected. Our legitimate interests include responding to requests and enquiries from you or a third party, fulfilling takeaway, gift card or Mosob Live ticket sales, optimising our website and customer experience, informing you about our products, services and other information we think you will be interested in based on your interactions with us and purchase history, and ensuring that our operations are conducted in an appropriate and efficient manner;
c) Consent – in some circumstances, we may ask for your consent to process your Information in a particular way.
7. How we share your Information
Telephone: 0303 123 11113
Information Commissioner's Office